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YOUR PRIVACY
Privacy Policy
How we collect, use and protect your personal information.
Last updated: 12 August 2026
At Santara Thai Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, make a booking or receive a treatment from us.
01 | Who We Are
Santara Thai Wellness provides Thai massage and wellness treatments from:
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Santara Thai Wellness
15 Hope Road
Sale, Manchester
M33 3AB
United Kingdom
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Telephone: +44 7386 426936
Email: santarathaimassage@gmail.com
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For UK data protection law, the business responsible for deciding how your personal information is used is the data controller.
02 | Information We Collect
We may collect personal information when you make a booking, contact us, visit our website, or receive a treatment.
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This may include:
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Your name
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Telephone number
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Email address
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Appointment and booking details
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Treatment history
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Messages or enquiries you send to us
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Payment and transaction information
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Marketing preferences
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Website and cookie information
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Information relevant to the safety and suitability of your treatment
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Where necessary, we may also ask you to provide relevant health information, such as allergies, injuries, pregnancy, medical conditions or other information that could affect your treatment.
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We only aim to collect information that is necessary for providing our services or operating our business.
03 | How We Use Your Information
We may use your personal information to:
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Arrange, confirm and manage appointments
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Contact you about your booking
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Provide and personalise your treatment
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Assess whether a treatment is suitable for you
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Respond to questions or enquiries
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Process payments
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Maintain appropriate business and accounting records
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Prevent fraud or misuse of our services
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Operate and improve our website
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Comply with legal or regulatory requirements
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Send marketing communications where permitted by law
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We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless we have a lawful reason to do so.
04 | Health Information
Your safety and wellbeing are important to us.
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Before or during a treatment, we may ask you to provide information about relevant medical conditions, injuries, allergies, pregnancy or other health matters that could affect the suitability or delivery of your treatment.
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Health information receives additional protection under UK data protection law.
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We will only collect and use this information where we have an appropriate lawful basis and a valid condition for processing special category information.
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We will limit access to health information to people who genuinely need it in order to provide your treatment safely and appropriately.
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Please tell your therapist if any relevant health information changes before a future appointment.
05 | Marketing Communications
We may occasionally send information about Santara Thai Wellness treatments, services, news or special offers where you have agreed to receive marketing or where we are otherwise legally permitted to do so.
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You can unsubscribe from marketing communications at any time by:
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Using the unsubscribe option contained in the communication, or
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Contacting us at santarathaimassage@gmail.com
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Choosing not to receive marketing will not affect appointment confirmations, booking updates or other service-related communications.
06 | Who We Share Your Information With
We may use trusted third-party providers to help us operate our business.
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These may include providers involved in:
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Website hosting and management
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Online booking systems
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Payment processing
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Email and communications
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Business administration
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Accounting
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Website analytics
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We only share information where reasonably necessary and expect organisations processing information on our behalf to handle it appropriately and securely.
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We may also disclose information where required to do so by law or where necessary to establish, exercise or defend legal rights.
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We do not sell your personal information.
07 | How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
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The amount of time information is retained may depend on:
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The type of information
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Why it was collected
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Legal, tax or accounting requirements
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Safety and treatment-record requirements
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Whether the information may be required to resolve a complaint or legal claim
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When information is no longer required, we will delete, destroy or anonymise it where appropriate.
08 | Cookies and Website Information
Our website may use cookies and similar technologies.
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Cookies can help us:
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Make the website function correctly
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Remember preferences
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Understand how visitors use our website
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Improve the performance of the website
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Provide analytics or marketing functionality where applicable
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Where required by law, we will ask for your permission before using non-essential cookies or similar tracking technologies.
You can manage your cookie choices through the cookie settings available on our website
09 | Your Data Protection Rights
Depending on the circumstances, you may have the right to:
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Ask for a copy of the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information in certain circumstances
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Ask us to restrict how your information is used
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Object to certain uses of your information
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Request the transfer of certain information
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Withdraw consent where we rely on your consent
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These rights do not apply in every situation, and there may be circumstances where we are legally permitted or required to retain information.
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To exercise your rights, contact:
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We may need to confirm your identity before dealing with a request.
10 | Keeping Your Information Secure
We take reasonable steps to protect personal information from:
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Unauthorised access
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Accidental loss
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Misuse
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Alteration
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Unauthorised disclosure​
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Access to personal information is limited to people who reasonably need it for legitimate business purposes.
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Where we use third-party service providers, we take reasonable steps to ensure appropriate data-protection arrangements are in place.
11 | Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
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Any updated version will be published on this page.
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The date shown at the top of the Privacy Policy will indicate when it was most recently updated.
